Mobile Ear Clinic (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect and process the following information:

a) Information You Provide to Us

  • Name
  • Email address
  • Phone number
  • Address (if provided for mobile appointments)
  • Medical or health-related information you choose to share (e.g. ear care concerns)
  • Any information submitted via contact forms, booking forms, or email

b) Information Collected Automatically

  • IP address
  • Browser type and version
  • Pages visited and time spent on the website
  • Device and operating system information

This data is collected using cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and appointment requests
  • Provide ear care services
  • Communicate with you about your appointment or our services
  • Improve our website and services
  • Meet legal, regulatory, or professional obligations

We only use your data where we have a lawful basis to do so, such as consent, contractual necessity, or legal obligation.

3. Medical and Sensitive Data

Any health or medical information you provide is treated as confidential and sensitive. We only collect this information where necessary to provide our services and handle it in accordance with applicable data protection and healthcare regulations.

4. Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share your information only:

  • With trusted service providers who help us operate our website or business (e.g. booking or email systems)
  • Where required by law or regulatory authorities
  • To protect our legal rights or the safety of others

All third parties are required to keep your data secure and confidential.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure

Your data is stored securely and only retained for as long as necessary for the purposes outlined in this policy or as required by law.

6. Cookies

Our website may use cookies to:

  • Improve website functionality
  • Analyse website traffic and performance

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated.